Frequently asked questions
- In short, we convert any boring plastic debit/credit/bank cards into a working luxurious metal card (Stainless Steel).
- We transplant the chip from your plastic card onto your new metal card. We also transfer the data of your magnetic strip over to the metal card.
- Everything on the front of the card can be customized if you order a Full Custom Card. After all, it is your card and you can design it anyway you would like. We are here to help you with the design. Just place an order and discuss it with us at info@metalcard.co.za
- You will have a totally functional metal card (Swipe and chip) except for the tap and pay (NFC) feature. But you can always use Apple Pay, Google Pay or Samsung Pay on your smartphone for the tap and pay feature if you want.
- Yes, your new luxury metal card does work in ATM machines and everywhere else. But just like any other metal card it is not really recommended to use these cards in ATM machines or any machine that requires the full insertion of the card into the reader. Due to the metal cards being heavier than plastic cards, some full insertion machine’s rollers may be too stiff to eject the card. It’s better if you only use part insertion devices, where you can always see part of the card, in order to remove it manually.
- Some ATM also support NFC. You can setup your smartphone to use the contactless (NFC) feature (Apple Pay, Google Play, Samsung Pay, etc…) to withdraw money at ATM machines.
Your metal card should work everywhere your plastic card works. Since the only difference now is the housing for the chip. It is no longer sitting in your plastic card but on a metal one. Your card is the chip and not the plastic around it. - In the very unlikely event that your metal card does get stuck in these ATM machines, simply walk into the branch with your ID to claim your card back.
- Yes, we securely transfer the data from your plastic card over to the metal card by using our state of the art machines. Your card data will never be stored on our systems.
- You can be sure that we tested the magnetic strip before sending you the new metal card.
- Send us your plastic card and we will notify you once we received it. Included in the price is Express Overnight Courier Service (Pick up and return) so you can always track it online and avoid any delays. We only use a High Security Service Provider for Customer peace of mind. Once received we will begin the production of your new custom luxury metal card and it will be ready for postage within 3-5 days. We will send both your cards new and old back to you.
- Sure, just order Full Custom Card and get in touch with our designers at info@metalcard.co.za
- Upload your design/logo in high resolution if possible. A vector file (.svg) or transparent background is preferred. We can work with almost all designs. Keep in mind our laser cannot laser different colors.
- The buyer takes full responsibility in acknowledging that the image/design they sent us is not copyright or trademark infringements.
- MCS is not a bank or credit card company. We do not offer credit, points or other financial services. We only upgrade plastic credit/debit/bank cards (with magnetic strips) by lasering your personal design onto your metal of choice.
- There are No applications. No annual fees. No hidden fees. No minimum purchase. No credit checks. You can get a custom luxury metal card if you have any plastic card that you would like for us to convert into metal.
- Matte Black
- White
- Gold (Brushed surface)
- Gold (Mirror surface)
- Rose Gold (Brushed surface)
- Silver (Brushed surface)
- To be able to have a fully functional metal card we collect your existing plastic card. We will then transfer all the data from your old card to your new metal card. Our state of the art machines securely transfer the data from the magnetic strip to the new metal card.
- We will also be using our own technology to remove your chip from your original card and transfer it safely onto your new metal card. We will return your original card along with your new personalized luxury metal card.
- Please note that once we remove the chip from your original plastic card, that card will no longer be functional. You will only be able to swipe with it. You will be using your new metal credit card in its place.
- No, it will not. But you can always use your smartphone to enable “tap and pay” (NFC) with your phone if this is something that you would like to keep. You can use apps like Apple Pay, Google Play, Samsung Pay, etc. for this.
- The tap and pay (contactless) feature is very tricky. The premium metal we use will be blocking the frequency emitted from the chip and may not be able to register at the POS machine.
- Metal Card Studio take the utmost care of your financial safety. You can also temporary ‘freeze’ your card in your online banking dashboard before shipping it to us. Our equipment does not store any personal data, it simply transfers from A to B.
- We have spent thousands to create this amazing business focusing primarily on longevity, quality of service and security. We are here to help people by making the world’s best custom luxury cards for everyone and not gathering information.
- We will never ask for your card PIN. However, if you are still concerned, you do have the option to send a card with zero monetary funds available. Or a card that has not been activated or freeze your card during the time we process your order.
- We can collect/ship to anywhere in South Africa.
- Please remember to ship your card marked as “Documents”
- Contact your bank immediately. You must treat this the same as any credit or debit card that is owned by the card issuer. MCS does not cover costs for a lost, stolen or damaged card.
- Material: Stainless Steel
- Size: 85.60 mm × 53.98 mm (Standard credit card size)
- Thickness: ~0.8mm
- 28 grams
- The cost of a custom metal debit or credit card starts from R1500.00
- Custom designs are available on request.
Metal Card Studio cards are by far the heaviest and most luxurious one can buy. Even multi-millionaires will be jealous when they find out your new custom metal card is heavier and does not have thousands of Rands in annual fees.